Terms of service
These Terms of Service govern your use of the Vice Loadout website and your purchase of products from our store.
Throughout these Terms, “Vice Loadout,” “we,” “us,” and “our” refer to Vice Loadout.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service.
1. Online Store Terms
By using our store, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or that you have permission from a parent or legal guardian where required.
You may not use our products or website for any unlawful or unauthorized purpose.
You must not transmit malicious code, viruses, or other harmful material through our website.
We reserve the right to refuse service where permitted by law.
2. Products
We aim to display our products as accurately as possible.
Product images, colors, lighting, dimensions, packaging, and other visual details may appear slightly different depending on:
- Screen settings
- Lighting conditions
- Photography
- Manufacturing variations
- Product updates
We may update product information, pricing, specifications, or availability at any time.
If a product specification is important to your purchase decision, please contact us before ordering.
3. Product Availability
Products may be fulfilled through third-party suppliers and fulfillment partners.
Availability may change without notice.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative resolution, replacement where appropriate, or refund where necessary.
4. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right, where permitted by law, to:
- Accept or reject an order
- Cancel an order
- Limit quantities
- Request additional information
- Review orders for suspected fraud or misuse
An order may be cancelled if:
- Payment cannot be verified
- The product is unavailable
- Pricing or product information contains a material error
- The order appears fraudulent
- Fulfillment is not reasonably possible
If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.
5. Pricing
All prices are displayed in the currency shown on the website or checkout.
Prices may change without notice.
Promotional pricing, discounts, and limited-time offers may be changed or withdrawn at any time unless otherwise stated.
The price shown at checkout before payment is the price applicable to your order.
6. Payment
Payment must be completed using one of the payment methods available during checkout.
Payments are processed through Shopify and supported third-party payment providers.
You agree to provide accurate and complete billing and payment information.
Vice Loadout does not normally store your full payment card details.
7. Shipping
Shipping availability, shipping rates, and delivery estimates depend on the customer's destination and available shipping method.
Some locations may qualify for free shipping, while other locations may have a shipping fee.
Any applicable shipping cost will be displayed during checkout.
Delivery times are estimates and may be affected by:
- Carrier delays
- Customs processing
- Weather
- Holidays
- Local delivery disruptions
- Fulfillment delays
- Incorrect shipping information
Please review our Shipping Policy for more information.
8. Order Tracking
Where tracking is available, tracking information will be provided after shipment.
Tracking updates are provided by third-party carriers and fulfillment providers.
There may be a delay between shipment and the first tracking update.
9. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other local charges depending on the destination and shipping method.
Unless specifically stated otherwise at checkout, the customer may be responsible for these charges.
Vice Loadout does not control customs authorities or local import charges.
10. Cancellations
If you need to cancel or change an order, contact us as soon as possible at:
We may be able to cancel or modify an order before it enters fulfillment.
Once an order has entered fulfillment or has shipped, cancellation or modification may no longer be possible.
11. Returns, Replacements, and Refunds
Vice Loadout generally does not accept standard change-of-mind returns unless required by applicable law.
If an item arrives:
- Damaged
- Defective
- Incorrect
please contact us with your order number and clear photo or video evidence.
Where a claim is approved, the usual resolution may be a replacement rather than a refund.
Customers should not send products back unless specifically instructed by Vice Loadout.
Refunds may be issued where approved, where a replacement is not appropriate, or where required by applicable consumer law.
Please review our Return and Refund Policy for full details.
12. Incorrect Delivery Information
Customers are responsible for providing accurate shipping information.
If you provide an incorrect or incomplete address, contact us immediately.
We will try to correct the information before fulfillment, but we cannot guarantee that changes will be possible after processing has started.
Vice Loadout is not responsible for delivery problems caused by incorrect information provided by the customer, except where required by law.
13. Customer Support
Customer support is available by email at:
We may ask for information such as your order number, photos, videos, tracking details, or other evidence in order to investigate an order issue.
14. Reviews and Customer Content
If you submit a review, photo, video, comment, or other content to Vice Loadout, you confirm that:
- You have the right to submit the content
- The content is accurate to the best of your knowledge
- The content does not violate another person's rights
- The content is not unlawful, abusive, fraudulent, or misleading
Where permitted by law, you grant Vice Loadout permission to display and use submitted reviews and related content for operating and promoting the store.
We may remove content that violates these Terms or applicable law.
15. Intellectual Property
The content on the Vice Loadout website, including our branding, website design, original text, graphics, and store materials, is owned by or licensed to Vice Loadout unless otherwise stated.
You may not reproduce, distribute, sell, copy, or commercially exploit our original website content without permission.
Third-party trademarks, product names, or intellectual property remain the property of their respective owners.
16. Third-Party Services
Our store may use third-party services, including:
- Shopify
- Payment providers
- Fulfillment partners
- Suppliers
- Shipping carriers
- Review platforms
- Analytics tools
- Marketing platforms
Your use of certain third-party services may also be subject to their own terms and privacy policies.
Vice Loadout is not responsible for third-party services outside our reasonable control.
17. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, security, accuracy, availability, or practices of third-party websites.
Accessing third-party websites is at your own discretion.
18. Prohibited Uses
You may not use our website or services to:
- Violate applicable law
- Commit fraud
- Interfere with website security
- Introduce malicious software
- Attempt unauthorized access to systems or accounts
- Collect personal information unlawfully
- Infringe intellectual property rights
- Abuse or harass others
- Submit false or misleading information
- Misuse promotions, discounts, refunds, or replacement processes
We may restrict or terminate access where these Terms are violated.
19. Accuracy of Information
We try to ensure that information on our website is accurate and current.
However, occasional errors may occur in:
- Product descriptions
- Pricing
- Availability
- Shipping information
- Promotional information
We reserve the right to correct errors and update information where permitted by law.
If a material error affects an order you placed, we will contact you where appropriate.
20. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms excludes warranties, rights, or protections that cannot legally be excluded under applicable consumer law.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Vice Loadout will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or services where such liability may lawfully be limited.
Nothing in these Terms limits liability that cannot be excluded or restricted under applicable law.
Your statutory consumer rights remain unaffected.
22. Indemnification
To the extent permitted by law, you agree to indemnify Vice Loadout against losses or claims resulting from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.
23. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
24. Termination
We may suspend or terminate access to our services where a user materially violates these Terms, engages in fraudulent activity, or misuses our website.
Obligations that by their nature should continue after termination will remain in effect.
25. Governing Law
These Terms are governed by the laws applicable to Vice Loadout's business operations in India, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.
Nothing in these Terms is intended to remove rights that customers cannot legally waive under applicable law.
26. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to:
- Our products
- Store operations
- Service providers
- Policies
- Legal requirements
The latest version will be published on our website with an updated revision date.
27. Contact Information
Questions about these Terms of Service can be sent to:
Email: viceloadout@proton.me