Refund policy

At Vice Loadout, we want every order to arrive correctly and in good condition. Because of the nature of our fulfillment process, we generally do not accept standard returns or change-of-mind returns unless required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at viceloadout@proton.me.

Please include:

• Your order number
• A description of the issue
• Clear photos or video showing the problem
• A photo of the packaging where relevant

Once we review the claim and confirm that the item is eligible, we will normally arrange a replacement at no additional product cost.

Our usual remedy for an eligible damaged, defective, or incorrect item is a replacement rather than a refund.

Where applicable consumer law requires a different remedy, we will comply with those requirements.

Returns

Please do not send an item back to us unless we specifically instruct you to do so.

Vice Loadout does not generally accept returns for:

• Change of mind
• Ordering the wrong item
• No longer wanting the product
• Personal preference
• Minor differences in appearance caused by screen settings, lighting, or photography

This does not affect any rights you may have under applicable consumer protection laws.

Cancellations

If you need to cancel or change an order, contact us as soon as possible at viceloadout@proton.me.

We may be able to cancel an order if it has not yet been processed or sent for fulfillment.

Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it.

Refunds

Refunds are not normally provided where a replacement can reasonably resolve an eligible product issue.

If a refund is approved or required by applicable law, it will normally be issued to the original payment method.

Processing times can vary depending on your bank or payment provider.

Shipping Damage

If the package or product appears damaged when it arrives, please take clear photos of:

• The outer packaging
• The shipping label
• The damaged area
• The product itself

This helps us review the issue with our supplier or shipping provider and determine the appropriate resolution.

Lost or Missing Orders

If your order has not arrived within the expected delivery period, please contact us and we will review the available tracking information.

We may need to investigate the shipment with the carrier or fulfillment provider before determining the appropriate next step.

Contact Us

For questions about replacements, cancellations, refunds, or order issues, contact:

Vice Loadout
Email: viceloadout@proton.me